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SOCIAL SENSING FOR SINGAPORE BUSES

Take Control Of Your Journey!


Post an event
Event *
Bus no. *
Location
Event Information
Others
* Mandatory

Tweet Instructions

In order to let our system retrieve your feedback accurately,
we would appreciate if you could tweet/reply in the format stated below.

For Twitter
event
( The name of the event )
;
bus no.
( List of bus services (separated by comma) involved in the event. )
;
location
( The bus stop name or road name. )
;
event info
( Information related to the event. )
;
others
( Other messages ending with #bussg )
wait
;
825,265,65
;
SMU
;
been waiting for 12mins
;
#bussg
Semicolon (;) serves as a separator.

Below are examples of possible events and their response messages:

Events
Message
Accident
accident
;
14
;
Rendezvous Hotel
;
#bussg
Bunch
bunch
;
5
;
lucky plaza
;
3 buses!
;
#bussg
Complaint against Driver
complaint
;
147
;
Chinatown
;
rude
;
#bussg
Compliments towards Driver
compliment
;
14
;
RendezvousHotel
;
driver wait thks!
;
#bussg
Crowd
crowd
;
190
;
Orchard Road
;
no seat
;
#bussg
Skip
skip
;
65
;
SMU
;
#bussg
Slow
slow
;
106
;
Commonwealth ave west
;
heavy traffic
;
#bussg
Suggestion
suggestion
;
970
;
zion road
;
more buses please!
;
#bussg
Wait
wait
;
7,14,106
;
YMCA
;
12 min
;
#bussg
Missing
missing
;
188
;
Clementi Road
;
lost acer laptop
;
#bussg

Our Motivation

In an urban transportation system, efficiency and customer satisfaction is the utmost concern for the transportation provider. With the rise of social media, commuters often turn to facebook, twitter etc to comment about their transportation experience. These comments often contains real-time transportation information which can greatly benefits commuters.

However many times,

No immediate feedback
Commuter feedbacks often do not reach transportation providers in a timely manner
Issues remain unsolved
Issues often need to be addressed in a timely manner after which it will no longer be relevant.
Lack details in feedback
Social media feedbacks often lacks useful information for further action.


Hence, our goals is to solve the above problems and achieve the following results.


Real-time feedback
Provides timely feedback for transportation provider to address the issues.
Crowd source solution
Commuters provide information to help one another which in turn avoid further escalation of issues.
Improved experience
Making our transportation experience a better one by potentially reducing the waiting time and overcrowding.

Bus.Sense is a bus social media sensing application created by

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